Job Posting OPEN
Resident Support Manager
This position provides overall leadership
for the residential supportive services team at the Hero Addiction Recovery
Program. The Resident Support Manager provides guidance and supervision to a
team of case managers and resident support specialists, with a commitment to
the principles of strength-based, culturally competent and trauma informed
practice. Responsibilities include: administrative oversight and reporting;
training and supervision of staff in providing excellent services to clients.
In addition, the Resident Support Manager will support senior management in the
administration of programs. Frequent communication with program participants,
staff and referral sources will be required. This position may also supervise
program volunteers and students.
Provide supervision, guidance,
coaching and staff development for the team to implement processes and
procedures that assure high quality services and effective use of staff
Meet with staff individually
and as teams to ensure that staff are trained, knowledgeable, and informed on
agency updates, policies, goals, and progress toward goals throughout the year.
Ensure implementation of
policies and procedures governing case management, housing, and other
supportive services to promote a cohesive and multidisciplinary approach to
care and treatment of clients.
Ensure implementation of
policies and procedures that establish and maintain a healthy and safe living
environment for persons with co-occurring disorders.
Plan, coordinate, assign,
review and assess unit workflow.
Ensure appropriate staffing for
the 24/7 residential facility.
Participate in program
planning, implementation and coordination to ensure that program goals and
current activities are in compliance with department, accreditation, VA and
Federal/State rules, regulations, policies and procedures.
Provides information to
clients, general public, community representatives, and other agencies in order
to explain programs and policies.
Prepares statistical and program
Provide input into work plans
and strategic planning for case management, housing and supportive programs,
assist with implementation of action steps needed to reach identified goals,
monitor unmet needs of clients so as to identify possible program changes.
Maintain appropriate client
files and timely documentation of services utilizing assigned software.
Provide supervision to work
study students and volunteers to help support case management and other social
May provide direct case
management services to a limited case load as needed.
Other duties as assigned.
Bachelor’s degree in social work or other human service discipline.
Minimum of two years of experience offering direct client contact in a
social service, housing or health service agency or clinic.
Minimum of one year experience providing supervision in a social service,
housing or health service agency or clinic.
Demonstrated ability to supervise staff and monitor programs.
Knowledge of medical, social services and mental health delivery systems.
Ability to establish and maintain effective public and working
relationships with diverse populations from a wide range of life circumstances
Demonstrated effective written and verbal communication skills, including
client-centered communication and assessment skills.
Demonstrated ability to be well-organized, keep clear records and handle
Familiarity with, and commitment to trauma-informed care and a strengths-based
approach to social service.
Demonstrated ability to resolve conflict and solve problems.
Standing - Periodically
Walking - Periodically
Lifting up to 20 pounds -
self in a manner of professionalism that is conducive to recovery from mental
illness, co-occurring disorders and overall wellness, including a minimum of
one year of continuous sobriety if in recovery, from the substance for which
you are in recovery.
by all specific program and Agency procedures, policies, and requirements.
An authentic and
honest employee plays a key role in the client’s recovery. Often, an employee
will inadvertently become a role model for the client, regardless of whether an
employee has direct contact with clients on a daily basis. Therefore, Stephen Center employees will
conduct themselves with honesty and integrity.
characteristics described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the
duties of this job, the employee is not exposed to weather conditions. The noise level in the
work environment is usually moderate.
Stephen Center is committed to
equal employment opportunity. We do not discriminate based on an individual's
race, sex, religion, color, national origin, physical or mental disability,
age, marital status, sexual orientation, or any other basis prohibited by law.
Great health benefits:
Employee-only coverage -2 plans are FREE!!
Dental and vision are covered 100%
Other Benefits include:
SIMPLE IRA with 3% match
Paid vacation and sick time
Complimentary Life Insurance, Accidental Death/Dismemberment Insurance
9 paid holidays
Free Planet Fitness membership to 36th & Q location-$120 value!
Free membership to AccessPerks!! America's largest employee discount network!
22% Discount at Verizon Wireless
Free on-site lunches
Monthly employee engagement activities, recognition opportunities and more!!
Student Loan Forgiveness*
at our organization may qualify you for federal student loan forgiveness
programs. We do not directly pay for – nor forgive – federal student loans;
however our status as a not-for-profit organization under Section 501 (c) (3),
makes us an eligible employer. There may be other determining factors for one
follow this URL to review one such program and their requirements:
Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.
Stephen Center is an Equal Opportunity Employer.
Thank you for your interest in Stephen Center!
UNDER THIS CLASSIFICATION ARE CONSIDERED "SALARIED EXEMPT" UNDER THE
FAIR LABOR STANDARDS ACT AND ARE NOT ELIGIBLE FOR OVERTIME PAY*