Job Application - Stephen Center, Inc.

Job Posting OPEN

Resident Support Manager

Purpose:  This position provides overall leadership for the residential supportive services team at the Hero Addiction Recovery Program. The Resident Support Manager provides guidance and supervision to a team of case managers and resident support specialists, with a commitment to the principles of strength-based, culturally competent and trauma informed practice. Responsibilities include: administrative oversight and reporting; training and supervision of staff in providing excellent services to clients. In addition, the Resident Support Manager will support senior management in the administration of programs. Frequent communication with program participants, staff and referral sources will be required. This position may also supervise program volunteers and students.

Key Accountabilities:

·         Provide supervision, guidance, coaching and staff development for the team to implement processes and procedures that assure high quality services and effective use of staff resources.

·         Meet with staff individually and as teams to ensure that staff are trained, knowledgeable, and informed on agency updates, policies, goals, and progress toward goals throughout the year.

·         Ensure implementation of policies and procedures governing case management, housing, and other supportive services to promote a cohesive and multidisciplinary approach to care and treatment of clients.

·         Ensure implementation of policies and procedures that establish and maintain a healthy and safe living environment for persons with co-occurring disorders.

·         Plan, coordinate, assign, review and assess unit workflow.

·         Ensure appropriate staffing for the 24/7 residential facility.

·         Participate in program planning, implementation and coordination to ensure that program goals and current activities are in compliance with department, accreditation, VA and Federal/State rules, regulations, policies and procedures.

·         Provides information to clients, general public, community representatives, and other agencies in order to explain programs and policies.

·         Prepares statistical and program evaluation reports.

·         Provide input into work plans and strategic planning for case management, housing and supportive programs, assist with implementation of action steps needed to reach identified goals, monitor unmet needs of clients so as to identify possible program changes.

·         Maintain appropriate client files and timely documentation of services utilizing assigned software.

·         Provide supervision to work study students and volunteers to help support case management and other social services programs.

·         May provide direct case management services to a limited case load as needed.

·         Other duties as assigned.


Position Requirements:

·         Bachelor’s degree in social work or other human service discipline.

·         Minimum of two years of experience offering direct client contact in a social service, housing or health service agency or clinic.

·         Minimum of one year experience providing supervision in a social service, housing or health service agency or clinic.

·         Demonstrated ability to supervise staff and monitor programs.

·         Knowledge of medical, social services and mental health delivery systems.

·         Ability to establish and maintain effective public and working relationships with diverse populations from a wide range of life circumstances and backgrounds.

·         Demonstrated effective written and verbal communication skills, including client-centered communication and assessment skills.

·         Demonstrated ability to be well-organized, keep clear records and handle time efficiently.

·         Familiarity with, and commitment to trauma-informed care and a strengths-based approach to social service.

·         Demonstrated ability to resolve conflict and solve problems.

Physical Demands:

·         Standing - Periodically

·         Walking - Periodically

·         Kneeling –  Periodically

·         Pushing/Pulling– Periodically

·         Lifting up to 20 pounds -  Periodically

Other Requirements:

·         Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders and overall wellness, including a minimum of one year of continuous sobriety if in recovery, from the substance for which you are in recovery.

·         Abides by all specific program and Agency procedures, policies, and requirements.

·         An authentic and honest employee plays a key role in the client’s recovery. Often, an employee will inadvertently become a role model for the client, regardless of whether an employee has direct contact with clients on a daily basis.  Therefore, Stephen Center employees will conduct themselves with honesty and integrity.

·         Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Stephen Center is committed to equal employment opportunity. We do not discriminate based on an individual's race, sex, religion, color, national origin, physical or mental disability, age, marital status, sexual orientation, or any other basis prohibited by law.

Great health benefits:

Employee-only coverage -2 plans are FREE!!

Dental and vision are covered 100%

Other Benefits include:

SIMPLE IRA with 3% match

Paid vacation and sick time

Complimentary Life Insurance, Accidental Death/Dismemberment Insurance

9 paid holidays 

Free Planet Fitness membership to 36th & Q location-$120 value!

Free membership to AccessPerks!! America's largest employee discount network!

22% Discount at Verizon Wireless

Free on-site lunches

Monthly employee engagement activities, recognition opportunities and more!!    

*Public Student Loan Forgiveness*

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:   


Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!