Job Posting OPEN
HERO Resident Support Specialist-F/T
Stephen
Center has served homeless and low-income individuals in Omaha since
1984 with the mission to partner with the community, families and
individuals to overcome homelessness, addiction and poverty. The
Pettigrew Emergency Shelter and Permanent Supportive Housing offerings
provide safe and secure housing while individuals and families complete
an assessment of permanent housing options. All Stephen Center residents
have access to dual diagnosis support services via the HERO
addiction/recovery program. 100% of Stephen Center shelter supportive
housing participants are living in poverty. Housing transition support
identifies poverty barriers that may impact one’s ability to achieve or
maintain permanent housing through case management, life skills, and
behavioral health services. Stephen Center serves approximately 250
people daily in all programs.
Purpose:
The Resident Support Specialist provides direct, front line support and
supervision to clients within the HERO program, ensuring a safe, structured,
and therapeutic environment that promotes recovery and overall well-being. This
role is responsible for delivering services in alignment with regulatory
standards, agency policies, and evidence-based practices while supporting
clients in their daily activities and engagement in programming. The Resident
Support Specialist plays a key role in fostering a positive client experience through
consistent presence, professional conduct, and a commitment to dignity,
accountability, and person-centered care.
Key Accountabilities:
- Maintain a safe, secure, and structured environment by
consistently adhering to all program safety protocols, security
procedures, and crisis response guidelines.
- Conduct client property checks upon admission and as needed,
ensuring compliance with program standards and appropriate handling and
documentation of belongings, including heat room processing and transfer
of belongings to designated storage areas.
- Serve as a primary point of contact for clients by responding
to questions, addressing concerns, and providing support during routine
and crisis situations using a trauma-informed, de-escalation-focused
approach.
- Support and reinforce program expectations by monitoring
client behavior, utilizing therapeutic communication, and implementing
program guidelines in a manner that promotes accountability, dignity, and
recovery-oriented outcomes.
- Collaborate with Case Managers and clinical staff to address
behavioral concerns, ensuring appropriate follow-up, documentation, and
continuity of care.
- Monitor and document medication processes in accordance with
agency policy, including intake counts and observation of
self-administration, while maintaining accuracy, confidentiality, and
client safety.
- Conduct routine room and facility checks to ensure
cleanliness, safety, and compliance with program expectations, addressing
concerns in a respectful and client-centered manner.
- Promote a clean, organized, and welcoming environment by
maintaining shared spaces, including hallways and common areas, and
supporting clients in completing assigned chores and responsibilities.
- Facilitate clear and professional communication by answering
phones, directing inquiries, and relaying accurate messages to clients and
staff in a timely manner.
- Monitor facility access by overseeing entry points,
appropriately screening and granting access to visitors, and maintaining
awareness of building activity.
- Collect and document client discharge or exit information,
ensuring accuracy and completeness for program tracking and reporting.
- Complete timely, objective, and thorough incident reports in
accordance with agency policy, contributing to ongoing safety, quality
improvement, and compliance efforts.
- Accurately document client interactions, intakes, and
relevant updates within the designated electronic health record (EHR)
system.
- Communicate effectively with multidisciplinary team members
to ensure continuity of care, including clear handoff communication
between shifts.
- Participate in cross-training within the Shelter Program to
support overnight coverage needs and ensure continuity of operations, as
applicable.
- Perform additional duties as assigned to support program
operations, client care, and organizational needs.
Position
Requirements:
·
High School Diploma or GED required;
experience in human services, behavioral health, or a related field preferred.
·
Demonstrated ability to communicate
effectively both verbally and in writing with diverse populations, including
individuals experiencing mental health and substance use challenges.
·
Ability to work independently while
maintaining accountability and sound judgment in dynamic and, at times,
high-stress environments.
·
Commitment to trauma-informed care,
including the ability to respond to client needs with empathy, professionalism,
appropriate boundaries, and de-escalation techniques.
·
Ability to maintain professionalism,
ethical conduct, and appropriate boundaries in all interactions, recognizing
the role as a model for client behavior and recovery.
·
Strong organizational skills with
attention to detail, particularly in documentation, reporting, and following
established procedures
·
Conducts self in a manner of
professionalism that is conducive to recovery from mental illness, co-occurring
disorders and overall wellness.
·
Abides by all specific program and
Agency procedures, policies, and requirements.
·
Work environment characteristics described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
·
While performing the duties of this job, the employee
is not exposed to weather conditions. The noise level in the work environment is usually
moderate.
·
Standing -
Periodically
·
Walking -
Periodically
·
Kneeling
– Periodically
·
Pushing/Pulling and Lifting up to 25
pounds – Periodically
Great health benefits:
Hours: Friday-Monday 10hr days or Friday-Tuesday 8hr days
Medical
Dental, vision, and STD are covered 100%
Pay: $17-19 per hour
Other Benefits include:
SIMPLE IRA with 3% match
Paid PTO
Complimentary Life Insurance, Accidental Death/Dismemberment Insurance
10 paid holidays
Free Planet Fitness membership to 36th & L location-$120 value!
Free on-site lunches
Monthly employee engagement activities, recognition opportunities and more!!
Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.
Stephen Center is an Equal Opportunity Employer.
Thank you for your interest in Stephen Center!