Job Application - V Legacy Hospitality LLC

Position Summary

The Member Services/ Collections Manager This position will be responsible for management of Member financial services operations, including member status changes, revenue cycle, bad debt collections, internal payroll functions, and leadership and management of the Front Desk Team. This role will also work directly the Membership Department. The Member Services/ Collections Manager This position will be responsible for management of Member financial services operations, including member status changes, revenue cycle, bad debt collections, internal payroll functions, and leadership and management of the Front Desk Team. 

The Member Services/ Collections Manager acts as a brand ambassador for VERDURE, creating a welcoming, professional, and inclusive club environment while supporting retention, satisfaction, and long-term member success. This position may also serve as Manager on Duty during assigned shifts and oversees front desk operations, including collections and daily facility support.

Essential Functions & Responsibilities

Sales & Revenue Growth

• Achieve or exceed individual and club membership sales goals.
• Maximize collection efforts by collecting outstanding dues.
• Drive revenue through new memberships and ancillary health and fitness services.
• Generate referrals and convert phone, web, and walk‑in inquiries into consultations and memberships.
• Follow up consistently with prospective members to close sales.
• Identify opportunities to promote and optimize club amenities to increase enrollment.
• Actively develop leads through phone outreach, digital communication, community partnerships, corporate visits, referrals, and special events.

Member Experience & Retention

• Advise members and guests on programs aligned with their short‑ and long‑term health and fitness goals.
• Promote engagement and retention through program participation and personalized recommendations.
• Create an environment where members feel welcomed, supported, and connected to the VERDURE community.
• Develop or support fitness curriculum and initiatives that enhance member engagement.

Leadership & Operations

• Serve as Manager on Duty as scheduled.
• Lead and support front desk operations, including collections and administrative processes.
• Collaborate cross‑functionally and assist other departments when needed.
• Stay informed of competitors and market trends to recommend enhancements that keep the club “best in class.”
• Uphold company policies, procedures, and brand standards at all times.

Professional Conduct

• Represent VERDURE with professionalism, integrity, and a positive attitude.
• Communicate ideas, feedback, and best practices to leadership and peers.
• Perform additional duties as needed to support the organization’s Vision, Mission, and Values — whatever it takes.

Qualifications

• Proven track record of success in sales and customer service.
• Experience in fitness‑based or lifestyle service sales preferred.
• Marketing or community outreach experience a plus.
• Strong relationship‑building and communication skills.
• High level of professionalism and customer‑focused mindset.

Knowledge, Skills & Abilities

• Demonstrated ability to meet and exceed sales goals.
• Growth‑oriented, proactive, and results‑driven approach.
• Strong conversational, closing, and follow‑up skills.
• Ability to work independently and as part of a team.
• Comfort engaging with members, prospects, and community partners.

Work Environment & Physical Requirements

• Work is performed within a fitness center environment and office setting.
• Ability to lift up to 45 pounds.
• Ability to sit, stand, walk, climb stairs, and demonstrate fitness techniques.
• Requires frequent use of a computer, telephone, and other standard office equipment.

Dress Code

• VERDURE‑branded athletic wear when appropriate.
• Business casual attire when required.