Job Posting CLOSED
Theater Staff - Lockhart
Hometown Cinemas Team Members create a welcoming
environment for our Guests. A Team Member is quick, accurate, and knowledgeable
about movies, special events, upcoming attractions, pricing, promotions, etc.
This individual enforces movie studio and theatre admission policies. Knowing
that great tasting snacks complements the moviegoing experience, a Team Member
strives to ensure the highest quality in everything served. Being familiar with
the operation, this individual will answer guest questions and makes them feel
comfortable, while ensuring a quality listening and viewing experience. Team
Members may be asked to work cross functionally as an Usher, Box Office Cashier
or Concessionist as staffing needs require. Team Members must be able to
perform the essential job functions of these positions.
Essential duties and responsibilities
- Greets
Guests with a smile in a timely and professional manner
- Operates
Hometown Cinemas' POS system for all transactions completed on assigned
register, including proper cash balancing, distributing correct inventory
and tickets associated with each sale, properly logging off when away from
register, reporting any concerns to management (including unauthorized use
of assigned register), etc.
- Properly
utilizes Personal Protective Equipment while completing
position-specific tasks
- Verifies
tickets at podium and directs Guests to an auditorium
- Ensures
tickets are sold in accordance with the MPAA rating system, studio
admittance policy, and company policy
- Provides
pricing, movie, specialist event, alternative movie selections, and
general theatre information
- Responds
to phone calls and questions from Guests in a professional and quality
customer service manner
- Conducts
theatre inspections to monitor movie presentation and sound quality, watch
for film and content theft, and help maintain a safe quality environment
within the auditoriums
- Keeps
theatre property clean and free from debris (lobby, aisles, restrooms,
auditoriums, exits, parking lot, etc.)
- Prepares
food and properly operates cooking, warming, and popping equipment
- Consistently wipe
down and sanitize Employee high-contact areas within
our auditoriums and restrooms such as non-food surface areas,
entry door handles, handrails, armrests, cupholders, seating, sink
faucets, fixture flush handles, soap dispensing unit buttons, partition
handles and locking mechanisms, baby changing stations, etc
- Consistently wipe
down and sanitize Guest services areas, countertops, point
of sale equipment, PCI equipment, microphones, windows, ticket printers,
kiosks, counters, card readers, terminals, counterfeit detectors, door
handles, faucets, and any other areas that are highly touched by a Guest
or Team Member
- Complies
with all local, state, and federal food safety laws
- Attends
a mandatory Shift Huddle (team discussion) at the start of or during the
shift
- Consistently
ensures and promotes adherence to proper social distancing guidelines
- Adapts
to the frequency and scope of required cleaning tasks
- Monitors
safety and security issues (trip hazards, lighting, suspicious persons,
etc.) and reports to management
- Instructs
and calms Guests in the event of an emergency
- Assists
with all opening and closing duties as assigned by management
- Performs
other work-related duties as assigned
Qualifications
- Must
be at least 16 years of age
- Availability
to work flexible hours which include evenings, weekends, and holidays
- Requires
regular and consistent attendance
- Has
an energetic and friendly attitude during each shift
- Provides
excellent Guest service
- Interpersonal
skills include the ability to communicate (verbal and written) with all
ages, genders, and personalities. Must be able to effectively and
regularly converse in and comprehend English
- Ability
to work in a team environment and independently
- Ability
to take and follow direction
- Responds
with a sense of urgency
- Accurate
cash handling and basic math skills
Physical Requirements
- Frequent
bending, kneeling, and lifting up to 50 lbs.
- Frequent
standing, walking and reaching
- Ability
to carry, push, and pull objects
- Noise
level may be moderate to high at times
- Be
able to work in a standing position for extended periods of time
*Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform the essential functions.
DISCLAIMER: This job description is intended only as a
general guideline of your duties and responsibilities at Hometown Cinemas and
is not a legally binding contract. Hometown Cinemas reserves the right to
amend, change or terminate the job description, as it deems appropriate. Any
change amendments, or modifications may be implemented even though they have
not been communicated, reprinted or substituted in this job description.
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