Job Posting OPEN
Shelter Guest Services P/T Weekends
Stephen
Center has served homeless and low-income individuals in Omaha since
1984 with the mission to partner with the community, families and
individuals to overcome homelessness, addiction and poverty. The
Pettigrew Emergency Shelter and Permanent Supportive Housing offerings
provide safe and secure housing while individuals and families complete
an assessment of permanent housing options. All Stephen Center residents
have access to dual diagnosis support services via the HERO
addiction/recovery program. 100% of Stephen Center shelter supportive
housing participants are living in poverty. Housing transition support
identifies poverty barriers that may impact one’s ability to achieve or
maintain permanent housing through case management, life skills, and
behavioral health services. Stephen Center serves approximately 250
people daily in all programs.
Purpose:
The Shelter Guest Services is responsible for the care and oversight of
the clients residing in the shelter.
Staff has the opportunity to direct clients by assisting them with
questions, problems and emergencies.
Other duties include maintaining accurate logs, filing out incident
reports and other necessary paperwork.
Key Responsibilities:
- Ensure
all safety and security guidelines are followed.
- Advocate
on behalf of the clients in addition to addressing the needs of the
clients including but not limited to medical and dental appointments, transportation,
mental health referrals, job leads, etc.
- Monitor
and maintain appropriate client behavior using shelter rules as
guidelines. Initiate appropriate
consequences as necessary
- Log
client’s medication that includes counting medication upon arrival and
monitoring daily intake. Update
medication logs
- Keep
hallways and rooms clean and orderly.
- Assist/direct
clients to follow through with chores
- Address
client and community partner inquiries promptly and accurately
- Answer
incoming calls, distribute messages for clients
- Keep
up to date and accurate records of current clients
- Collaborate
with case managers in collecting data from clients at entry and exit
information upon departure
- Accurately
maintain and monitor ban list
- Generate incident reports as necessary
- Clearly and accurately communicate with
leadership regarding bed availability, client count and client intakes
- Contact and coordinate emergency
personnel when necessary
- Perform all other related duties as
assigned.
- Conduct Roll-call in the evenings,
inspect shelter area for order and cleanliness
- Complete telephone assessment to
determine client eligibility
- Complete intakes for eligible individuals
- Complete UA and alcohol test on current
and potential clients.
- Complete hourly shift report
- Participate in cross-training within the
HERO Program to support overnight coverage needs and ensure continuity of
operations, as applicable.
- Perform additional duties as assigned to
support program operations, client care, and organizational needs.
Position
Requirements
·
High School
diploma or GED required
·
Sitting -
Periodically
·
Standing/Walking
- Periodically
·
Kneeling
– Periodically
·
Pushing/Pulling–
Periodically
·
Lifting up to
20 pounds - Periodically
·
Conducts self in a manner of
professionalism that is conducive to recovery from mental illness, co-occurring
disorders and overall wellness. This includes working in a Trauma informed
manner, and maintaining excellent personal and professional boundaries with
clients.
·
Abides by all specific program and Agency
procedures, policies, and requirements.
·
An authentic and honest employee plays a key role in
the client’s recovery. Often, an employee will inadvertently become a role
model for the client, regardless of whether an employee has direct contact with
clients on a daily basis. Therefore,
Stephen Center employees will conduct themselves with honesty and integrity.
·
Work environment characteristics described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the
employee is not exposed to weather conditions. The noise level in the work environment is
usually moderate.Great health benefits:
Medical
Dental, vision, and STD are covered 100%
Pay: $17-$19 per hour
Other Benefits include:
SIMPLE IRA with 3% match
Paid PTO
Complimentary Life Insurance, Accidental Death/Dismemberment Insurance
11 paid holidays
Free Planet Fitness membership to 38th & L location-$120 value!
Free on-site lunches
Monthly employee engagement activities, recognition opportunities and more!!
Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.
Stephen Center is an Equal Opportunity Employer.
Thank you for your interest in Stephen Center!