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Stephen
Center has served homeless and low-income individuals in Omaha since
1984 with the mission to partner with the community, families and
individuals to overcome homelessness, addiction and poverty. The
Pettigrew Emergency Shelter and Permanent Supportive Housing offerings
provide safe and secure housing while individuals and families complete
an assessment of permanent housing options. All Stephen Center residents
have access to dual diagnosis support services via the HERO
addiction/recovery program. 100% of Stephen Center shelter supportive
housing participants are living in poverty. Housing transition support
identifies poverty barriers that may impact one’s ability to achieve or
maintain permanent housing through case management, life skills, and
behavioral health services. Stephen Center serves approximately 250
people daily in all programs. Purpose:
The Programmatic
Overnight Guest Specialist provides overnight support across the HERO
Residential Treatment Program and Emergency Shelter, ensuring a safe, secure,
and welcoming environment for all clients. This position serves as the
primary overnight resource for client supervision, admissions, crisis
response, facility safety, and operational continuity while promoting a
trauma-informed, recovery-oriented culture.
The Programmatic
Overnight Guest Specialist provides direct support to individuals experiencing
homelessness, substance use disorders, and co-occurring mental health
conditions by maintaining program structure, responding to client needs,
completing admissions and documentation, and collaborating with
multidisciplinary staff to ensure continuity of care.
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Key
Responsibilities:
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Maintain a
safe, secure, structured, and therapeutic environment by following agency
policies, safety protocols, and program expectations.
·
Supervise
clients using trauma-informed care, therapeutic communication, and de-escalation
techniques while responding to client needs, concerns, emergencies, and
behavioral issues.
·
Reinforce
program expectations with dignity and respect while advocating for client
needs and connecting clients to appropriate resources and services.
·
Conduct
routine room, wellness, security, and facility checks, including evening roll
call, to ensure client safety and program compliance.
·
Complete
telephone screenings, admissions, orientations, property searches, urine drug
screens, breath alcohol testing, and all required intake, discharge,
transfer, and census documentation.
·
Receive,
secure, count, monitor, and document client medications in accordance with
agency policy.
·
Monitor
facility access, visitor activity, and ban lists while maintaining compliance
with safety, fire, and security procedures and coordinating emergency
response when necessary.
·
Complete
timely and accurate documentation including incident reports, electronic
health record entries, medication logs, hourly shift reports, and shift handoff
communication.
·
Maintain a
clean, organized, and welcoming environment by monitoring common areas,
supporting client chores, and assisting with routine overnight operations.
·
Answer
telephones, respond to inquiries, relay messages, and communicate client
updates, admissions, bed availability, and operational concerns to leadership
and the multidisciplinary team.
·
Collaborate
with Case Managers, Therapists, Residential Staff, Shelter Staff, and
Leadership to ensure continuity of care and effective client support.
·
Participate
in required meetings, trainings, and cross-training to provide overnight
coverage across HERO and Shelter programs.
·
Perform
other duties as assigned to support program operations and organizational
needs
Position
Requirements:
- High School Diploma or GED
required.
- Experience in human
services, behavioral health, social services, recovery support, or
related field preferred.
- Strong interpersonal,
verbal, and written communication skills.
- Ability to remain calm and
exercise sound judgment during emergencies and crisis situations.
- Ability to work
independently while maintaining accountability.
- Demonstrated commitment to
trauma-informed care and person-centered services.
- Ability to establish and
maintain professional boundaries.
- Strong organizational and
documentation skills.
- Ability to maintain
confidentiality and comply with HIPAA requirements.
- Commitment to Stephen
Center's mission, values, and policies.
- Demonstrates honesty,
integrity, and professionalism while serving as a positive role model
for clients.
·
Conducts
self in a manner of professionalism that is conducive to recovery from mental
illness, co-occurring disorders and overall wellness. This includes working
in a Trauma informed manner, and maintaining excellent personal and professional
boundaries with clients.
·
Abides
by all specific program and Agency procedures, policies, and requirements.
Physical
Requirements
- Sitting – Occasionally
- Standing – Frequently
- Walking – Frequently
- Kneeling – Occasionally
- Pushing/Pulling – Occasionally
- Lifting up to 25 pounds –
Occasionally
·
Work environment
characteristics described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
·
While performing the
duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually
moderate. Medical Dental, vision, and STD 100% employer paid Salary: $19-$21 per hour Other Benefits include: SIMPLE IRA with 3% match Paid PTO Complimentary Life Insurance, Accidental Death/Dismemberment Insurance 11 paid holidays Free Planet Fitness membership to 36th & L location-$120 value Free on-site lunches Monthly employee engagement activities, recognition opportunities and more!! Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines. Stephen Center is an Equal Opportunity Employer.
Thank you for your interest in Stephen Center!
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