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Key
Accountabilities: The Pettigrew Emergency Shelter Coordinator plays a
critical leadership role in the daily operation, planning, and oversight of the
emergency shelter. This position ensures a safe, sober, and supportive
environment for shelter guests, while supervising and developing the case
management and guest services team to deliver high-quality, client-centered
care. Key Responsibilities:
- Coordinate
with Shelter Manager to maintain 24/7 operational coverage to ensure
adequate staffing at all times.
- Maintain
a consistent and visible presence within the shelter, ensuring daily
operations run smoothly and align with program standards.
- Ensure
compliance with all safety, security, and sobriety protocols, fostering an
environment that supports recovery and wellness.
- Provide
daily leadership, supervision, and support to case management and guest
services personnel, under the direction of the Shelter Manager.
- Monitor
individual caseloads to ensure timely service delivery, appropriate
resource referrals, and progress toward guest-centered goals.
- Participate
in developing and implementing training programs for new and existing case
managers to promote consistency, effectiveness, and professional
development.
- Maintain
sufficient staffing levels and coordinate 24/7 shelter coverage.
- Ensure
the accurate implementation of policies, procedures, and program
objectives, while promoting best practices in trauma-informed and
strengths-based care.
- Oversee
the use of the shelter’s database system; generate reports and assist with
performance and outcome data analysis to inform strategic decision-making.
- Lead
the development and oversight of individualized service plans that connect
guests to housing, employment, healthcare, and other community resources.
- Maintain
up-to-date knowledge of community resources, services, and referral
pathways to provide comprehensive support to guests.
- Promote
a culture of accountability, respect, and professionalism within the
shelter, modeling behaviors aligned with recovery and wellness.
- Abide
by all agency policies, procedures, and confidentiality standards.
- Other
duties as assigned to support the mission and vision of the shelter.
Position Requirements:
- Bachelor’s
degree in Counseling, Psychology, Social Work, or a related field
preferred; Associate’s degree with equivalent experience considered.
- Minimum
of one (1) year of supervisory experience in a human services, housing, or
behavioral health setting preferred.
- Demonstrated
experience in case management and staff leadership.
- Must be able
to work a flexible schedule, including evenings, weekends, and holidays,
as needed to support 24/7 shelter operations and respond to emergent
needs.
- Proficient
in Microsoft Office (Word, Excel, PowerPoint, Access) and client data
management systems.
- Strong
organizational skills with the ability to prioritize, multi-task, and meet
deadlines in a fast-paced environment.
- Excellent
verbal, written, and interpersonal communication skills.
- Commitment
to maintaining strict confidentiality in all matters.
- Ability
to work collaboratively with staff, clients, and community partners.
- Physical
ability to perform job duties, including occasional lifting (up to 25 lbs)
and navigating a multi-level facility.
- Professional
conduct that supports recovery from mental illness, substance use, or co-occurring
disorders, including one year of sobriety if in personal recovery.
- While performing the duties of
this job, the employee is not exposed to weather conditions. The noise
level in the work environment is usually moderate.
- Ability to two way verbally
communicate
- Sitting
- Periodically
- Standing/Walking - Periodically
- Kneeling – Periodically
- Pushing/Pulling–
Periodically
- Lifting up to 20 pounds periodically
Great health benefits: Medical Dental, vision, and STD are covered 100% Salary: $50,000-$53,000 Other Benefits include: SIMPLE IRA with 3% match Paid PTO Complimentary Life Insurance, Accidental Death/Dismemberment Insurance 10 paid holidays Free Planet Fitness membership to 38th & L location-$120 value! 22% Discount at Verizon Wireless Free on-site lunches Monthly employee engagement activities, recognition opportunities and more!! Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines. Stephen Center is an Equal Opportunity Employer.
Thank you for your interest in Stephen Center!
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